Support

One person answers these, usually within two business days.

Common questions

I lost my licence key

Email from the address you bought with and we will resend it. There is no account to sign in to, so the email address on the purchase is how we find you.

I reinstalled and it asked me to activate again

The key is stored in your Chrome profile, so it normally comes back on its own. If you were signed out of Chrome when you activated, it was only saved on that machine — paste the key again and it will sync from then on.

I want to move my licence to a new computer

Just paste the key there. Plans allow several devices. If you have run out of seats, open Settings on a machine you no longer use and press “Remove key”, which frees the seat immediately.

The extension stopped finding anything

Our extensions read other people’s websites, and those change. If a site changed its layout we usually push a fix within a few days without needing an update from the Chrome Web Store. Report it and we will look.

How do I cancel?

Use the link in your purchase receipt from Dodo Payments, or email us and we will do it. See the refund policy for money back.

Reporting a security issue

Email the address above with “security” in the subject. We will confirm receipt within two business days and will not pursue anyone who reports a genuine issue in good faith.